Privacy Policy

Last Updated: January 2025

Introduction

CN Tower ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Purchase tickets or make reservations
  • Sign up for our newsletter
  • Contact us with inquiries
  • Participate in surveys or promotions

This information may include: name, email address, phone number, billing address, and payment information.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages viewed and time spent on pages

How We Use Your Information

We use the information we collect to:

  • Process your ticket purchases and reservations
  • Send confirmation emails and tickets
  • Respond to your inquiries and provide customer support
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Detect and prevent fraud
  • Comply with legal obligations

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Payment processors to complete transactions
  • Service providers who assist us in operating our business
  • Law enforcement when required by law
  • Third parties with your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Lodge a complaint with a supervisory authority

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

CN Tower
290 Bremner Blvd
Toronto, ON M5V 3L9
Canada
Email: [email protected]
Phone: +1 (416) 868-6937